We’ll be available when you need us, should a problem arrise, we’ll be there to provide on-call support.

We’ll monitor our daily ticket volumes to track the time spent responding to customer issues. This reporting gives us a bird’s eye view of our team’s performance as well as identifying service-related issues before they become critical.

Regardless of your organization’s size, servers are at the epicenter of your entire business. Responsible for storing organizational and customer data, and driving software and applications, they require expert oversight to support the smooth day-to-day running of a company.

By outsourcing to Innov8, your server management is taken care of at all times, ensuring your business is operating at its full potential.

Patch Management is a process that involves detecting missing software and operating system updates and applying patches to correct errors (also known as “bugs” or “vulnerabilities”) found in your organization’s systems.

These errors are often weak points for malicious hackers, viruses, and other cyberthreats to attack. When a vulnerability is discovered, a patch is deployed and inserted into the code of an existing software program to update and mend necessary fixes.

While reactive monitoring detects failures after something has gone wrong, proactive monitoring alerts us to potential issues well before the issue becomes a failure.

By avoiding business impacting failures, proactive monitoring helps to enhance service uptime and performance, increases customer trust, and enables increased efficiency in IT operations.

Regularly performing preventive maintenance provides us with an excellent opportunity to spot previously unidentified issues that could become bigger problems later.

Innov8 will simplify the process by creating maintenance checklist and schedule/periodic maintenance on your systems. We’ll communicate with employees how the computer has been working and whether the user has been encountering any issues. Innov8 will log any issues and ensure they’re addressed as part of the maintenance process.

Cybersecurity demands and the stakes of failing to properly secure systems and networks are high.

Innov8 will evaluate your network security and identify weak points and vulnerabilities that need mitigating.

Centralized antivirus/malware protection helps to keep both known and emerging malware off workstations and servers. We’ll not only stay up to date with the latest threats using traditional signature-based protection, but also protect against new viruses using sophisticated heuristic checks and behavioral scanning.

With new threats created each day, businesses can protect themselves by using these proactive methods to help ensure rock-solid protection.

Ransomware is malware that encrypts your files or stops you from using your computer until you pay money (a ransom) for them to be unlocked. If your computer is connected to a network the ransomware may also spread to other computers or storage devices on the network. Today’s ransomware threats make off-site backup storage essential.

Innov8 will work with you to create a robust plan that includes keeping systems patched and backed up, network secured, email protection, and staff training to keep your business running smooth and protected.

Innov8 will implement incoming and outgoing email security that use filtering and AI based techniques to stop malware, viruses, and phishing scams.

Let’s make sure we’re all on the same page.  Scheduled IT meetings help us look at the overall outlook of IT in your business.  We’ll go over any issues that are outstanding as well as plan and forecast for future IT projects on the board.